Engagement Manager – Professional Services
Location:
Mexico City
Schedule:
Hybrid — in office Wednesdays and Thursdays
Compensation:
1.0 mil MXN - 1.4 Mil MXN annually
About the Role
We're looking for an Engagement Manager to lead customer-facing Professional Services delivery while helping build out and manage our Technical Account Management function. This role is roughly
70% hands-on project execution and delivery
, with the remaining time split across Professional Services pre-sales support and managing a small team of Technical Account Managers.
Most engagements are short and fast-moving — typically
one to three months
— so the idóneo candidate is agile, organized, and comfortable juggling multiple concurrent customer projects rather than overseeing a single long-term initiative.
Required Qualifications
Fluent in English and Spanish (speaking, reading, and writing)
Approximately 5–7 years of relevant experience
Background in Professional Services, customer-facing project management, engagement management, implementation, or delivery
Experience managing several short, fast-moving customer projects simultaneously
Experience working directly with both customers and Sales
Ability to scope, estimate, quote,



and help negotiate Professional Services engagements
Experience managing a small team — ideally Technical Account Managers or similar technical/customer-facing professionals
Strong business mindset, with enough technical fluency to understand the work being performed by engineers
Portuguese is a plus but not required.
Technical Background
The candidate does not need to be a technical expert but should understand:
Enterprise software deployments
Software integrations within customer data centers
IT infrastructure
Cryptography, encryption, decryption, and digital certificates
Good adjacent backgrounds include: streaming, broadcast technology, media software, cybersecurity, telecom, IPTV, or technical Professional Services.
Role Responsibilities
Own project execution and delivery (~70% of role)
Support Professional Services pre-sales activities
Partner with Sales and customers to scope and quote projects
Manage approximately 5–10 active customer engagements at a time, depending on project size
Help develop and standardize the Technical Account Management function
Directly manage three Technical Account Managers
Build greater collaboration and consistency across the TAM team

📌 Professional Services Manager (Xico)
🏢 Importante empresa
📍 Xico