Engagement Manager – Professional Services

Location: Mexico City

Schedule: Hybrid — in office Wednesdays and Thursdays

Compensation: 1.0 mil MXN - 1.4 Mil MXN annually

About the Role

We're looking for an Engagement Manager to lead customer-facing Professional Services delivery while helping build out and manage our Technical Account Management function. This role is roughly 70% hands-on project execution and delivery, with the remaining time split across Professional Services pre-sales support and managing a small team of Technical Account Managers.

Most engagements are short and fast-moving — typically one to three months — so the idóneo candidate is agile, organized, and comfortable juggling multiple concurrent customer projects rather than overseeing a single long-term initiative.

Required Qualifications

- Fluent in English and Spanish (speaking, reading, and writing)
- Approximately 5–7 years of relevant experience
- Background in Professional Services, customer-facing project management, engagement management, implementation, or delivery
- Experience managing several short, fast-moving customer projects simultaneously
- Experience working directly with both customers and Sales
- Ability to scope, estimate, quote, and help negotiate Professional Services engagements




- Experience managing a small team — ideally Technical Account Managers or similar technical/customer-facing professionals
- Strong business mindset, with enough technical fluency to understand the work being performed by engineers

Portuguese is a plus but not required.

Technical Background

The candidate does not need to be a technical expert but should understand:

- Enterprise software deployments
- Software integrations within customer data centers
- IT infrastructure
- Cryptography, encryption, decryption, and digital certificates

Good adjacent backgrounds include: streaming, broadcast technology, media software, cybersecurity, telecom, IPTV, or technical Professional Services.

Role Responsibilities

- Own project execution and delivery (~70% of role)
- Support Professional Services pre-sales activities
- Partner with Sales and customers to scope and quote projects
- Manage approximately 5–10 active customer engagements at a time, depending on project size
- Help develop and standardize the Technical Account Management function
- Directly manage three Technical Account Managers
- Build greater collaboration and consistency across the TAM team

📌 Professional Services Manager (Ciudad de México)
🏢 Confidential
📍 Ciudad de México