Job Description

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

- Ensuring an overall customer easy buying process and a positive shopping experience.
- Ensuring that the appropriate customer relations' processes and tools are implemented.
- Ensuring the related strategies are translated into actions

Activities:

- Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled.
- Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop in a multichannel retail environment
- Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans.




- Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations and a “First Time Right” mind set
- Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
- Support commercial initiatives and priorities before, during and after the shopping experience in line with Commercial Review requirements
- Identify and develop the many talents in the unit and within the department to secure succession planning.
- Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations.

📌 Customer Relations Manager (Ciudad de México)
🏢 Ikano-Retail
📍 Ciudad de México