We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program.This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance.The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both English and Spanish.This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.What You'll DoLead, support, coach, and motivate a team of customer experience representativesMonitor day-to-day team performance and help ensure productivity and quality expectations are metProvide coaching and feedback to improve individual and team performanceSupport agents with customer escalations and challenging interactionsHelp maintain a strong customer-focused culture across the teamMonitor attendance, adherence, performance, and overall team engagementIdentify performance gaps and work with team members on improvement plansCommunicate operational updates, expectations, and feedback clearly to the teamWork closely with trainers and other leadership members during training and transition into productionMaintain professionalism, accountability, and strong communication in a fully remote environmentAdapt quickly to changing processes, systems,



and business requirementsCompensation & Work Setup$6.50 USD per hour100% remote from MéxicoPaid weekly in arrearsPaid trainingIndependent Contractor arrangementTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcam and Wired USB Headseti5 processor or higherFibre internet with a wired connection (Ethernet cable)Backup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our process includes:English Resume ReviewPre-Screen QuestionnaireOne-Way Video InterviewLive InterviewFinal InterviewImportantThis is an English-speaking role that requires strong written and verbal English communication skills.All resumes must be submitted in English to be considered for the position.This role is only available to Mexican nationals currently residing in México.RequirementsWhat We're Looking ForRequiredPrevious Team Lead, Supervisor, or similar leadership experience in a BPO/contact center environmentBPO experience is essentialHealthcare/medical customer experience is essentialStrong customer experience backgroundAt least 1 year of previous remote work experienceFully bilingual in English and SpanishExcellent spoken and written EnglishStrong communication, coaching, and problem-solving skillsTech-savvy and comfortable learning and working across multiple systemsStrong organizational skills and attention to detailA genuine team-player mentalityComfortable working U.S. business hoursAvailable to start immediatelyReliable computer, internet connection, headset, and suitable remote workspaceComfortable working as an Independent Contractor#J-18808-Ljbffr

📌 Team Lead | Healthcare Customer Experience (Guanajuato)
🏢 Resolv.Global
📍 Guanajuato