The Customer Service Associate is responsible for delivering exceptional service and support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role acts as a key point of contact between the company and its customers, maintaining high levels of satisfaction while adhering to established service standards and processes. The adecuado candidate possesses strong communication skills, customer empathy, and the ability to manage multiple interactions in a dynamic environment. Key Responsibilities Respond promptly and professionally to customer inquiries through phone, email, chat, or other communication channels. Provide accurate information regarding products, services, policies, and processes. Resolve customer concerns and complaints in a timely and effective manner. Document customer interactions and maintain accurate records within company systems. Follow established procedures to ensure compliance with service standards and quality requirements. Escalate complex issues to the appropriate teams when necessary. Track, monitor, and follow up on customer requests until resolution. Build and maintain positive relationships with customers through excellent service delivery.



Support customer retention efforts by providing a positive and solution-oriented experience. Identify trends and recurring issues and provide feedback for process improvement initiatives. Meet individual and team performance targets. Required Qualifications ~ High School or equivalent work experience. ~1-3 years of experience in Customer Service, Customer Support, Contact Center, Account Support, or a related role. ~ Strong verbal and written communication skills in English. ~ Excellent interpersonal and customer-facing skills. ~ Ability to handle multiple tasks and prioritize workload effectively. ~ Strong problem-solving and conflict resolution abilities. ~ Proficiency in Microsoft Office applications. ~ Ability to work in a fast-paced environment. Other Considerations Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others.

📌 Now Hiring | Quality Customer Service Representative (Santiago de Querétaro)
🏢 Tata Consultancy Services
📍 Santiago de Querétaro