(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)
Job summary:
Technical Skills
- Strong experience supporting Windows 11 and iOS environments, hands-on experience with Microsoft 365 suite.
- Knowledge of Active Directory, Azure AD (Entra ID), and Group Policies, Microsoft Intune
- Experience with ServiceNow or other ITSM tools.
- Familiarity with endpoint security solutions such as Microsoft Defender.
- Familiarity with ITIL fundamentals
Soft Skills
- Excellent troubleshooting and analytical skills.
- Strong customer service orientation.
- Effective verbal and written communication skills.
- Ability to prioritize and manage multiple incidents simultaneously.
- Strong documentation and process-oriented mindset.
- Microsoft Defender for Endpoint.
- VIP/Executive support.
- Workspace modernization and digital workplace initiatives.
Benefits:
- Major Medical Insurance
- Dental Insurance
- Life Insurance
- Grocery Vouchers
- Christmas Bonus
- Vacation days according to Mexican labor law
- Profit Sharing (PTU)
Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.