Receivables Support Representative – Collections, Billing & Accounts Receivable

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections, resolve billing issues, maintain accurate account records, and support consistent cash flow.

This is a hands-on accounts receivable and collections role for someone who takes ownership of customer accounts from initial follow-up through final resolution.

You will be responsible for:
- Following up on past-due accounts and securing payments
- Resolving billing and invoice discrepancies
- Managing receivables cases in Salesforce
- Documenting payment commitments and customer interactions
- Supporting auto-pay enrollment
- Identifying recurring billing issues and improving processes

If you have experience in accounts receivable, collections, billing support, or customer account management and are persistent, organized, and comfortable handling high-volume customer communication, this role is a strong fit.





What You’ll Own

Collections & Accounts Receivable
- Execute daily outbound collections through phone and email
- Follow up consistently on past-due invoices and outstanding balances
- Secure payments and document payment commitments
- Monitor aging accounts and help reduce delinquency
- Maintain structured follow-up schedules until balances are resolved
- Identify eligible customers and encourage auto-pay enrollment
- Balance collection urgency with a professional customer experience

Billing & Invoice Resolution
- Investigate invoice discrepancies and customer billing concerns
- Resolve account setup issues and system-related billing errors
- Identify the root cause of billing problems rather than applying temporary fixes
- Coordinate with internal teams when additional support is required
- Provide customers with clear explanations and resolution updates
- Help prevent recurring billing issues throug

📌 Receivables Support Representative (México)
🏢 Pavago
📍 México