Position Description Service & Support Manager – Americas
Office in Monterrey, Mexico
The Service & Support Manager – Americas is responsible for leading all service, technical support, and customer care activities across North, Central, and South America. The role ensures that customers receive world-class support throughout the lifecycle of AV Flexologic equipment, from installation and commissioning to maintenance, troubleshooting, and upgrades.
This position oversees regional service engineers, coordinates field service activities, manages service contracts, and ensures rapid resolution of technical issues. The Service & Support Manager works closely with Sales, Engineering, and Integral Support teams to maximize machine uptime, strengthen customer relationships, and drive continuous improvement in service delivery.
Regional Service Leadership
Lead and manage all service and technical support operations across the Americas region
Supervise and develop a team of field service engineers and technical specialists
Plan and coordinate installations, commissioning, and service visits




Ensure high levels of customer satisfaction and service quality
Customer Support & Issue Resolution
Ensure rapid troubleshooting and resolution of machine or software problems
Service Operations Management
Manage scheduling of service visits, preventive maintenance, and emergency interventions
Oversee service contracts, warranty cases, and service agreements
Ensure accurate service documentation and reporting
Monitor service KPIs such as:
Software and automation systems
Mechanical and electrical troubleshooting
Support remote diagnostics and software support when required
Sales teams on customer projects and upgrades
Production on installation planning
Service Business Development
Promote and support the growth of service contracts and preventive maintenance programs
Identify opportunities for upgrades, retrofits, and software enhancements
Support the introduction of new technologies such a

📌 Service & Support Manager - Americas (Monterrey)
🏢 AV Flexologic
📍 Monterrey