- drive after-sales process excellence and operational performance across an authorized dealer network in mexico
- monitor compliance with established after-sales processes, operational standards, and business guidelines
- conduct periodic operational reviews to assess adherence to procedures and identify process deviations
- document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders
- follow up on identified gaps and track corrective actions
- analyze after-sales operational data and key performance indicators
- identify trends, risks, process inefficiencies, and opportunities for improvement
- monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators
- develop reports, dashboards, and presentations on network performance
- convert data insights into actionable recommendations
- evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness
- partner with dealership teams to understand root causes of performance challenges
- support initiatives improving service operations, workshop efficiency, and customer satisfaction
- develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms
- monitor implementation progress and evaluate action effectiveness
- escalate significant risks, recurring issues, or critical findings
- advise dealership teams on process compliance, operational performance, and continuous improvement
- build collaborative relationships with service managers, workshop leaders, and dealership leadership
- prepare and maintain regular reports on compliance, performance, and improvement initiatives
- present findings, trends, risks, and recommendations to internal stakeholders and leadership




- maintain accurate records of reviews, action plans, performance indicators, and follow-up activities
- communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments

requirements

- bachelor's degree in industrial engineering, mechanical engineering, automotive engineering, business administration, process engineering, mechatronics, or a related discipline
- 2+ years of professional experience, preferably within the automotive industry
- experience in after-sales operations, dealership management, process improvement, quality management, consulting, or operational excellence environments
- exposure to dealership operations, authorized dealer networks, or oem environments is highly desirable
- proven experience analyzing operational kpis and supporting performance improvement initiatives
- strong understanding of process management, operational excellence, and continuous improvement methodologies
- knowledge of automotive after-sales operations and workshop performance management
- experience analyzing operational metrics, performance indicators, and service-related kpis
- advanced excel skills, including data analysis, pivot tables, dashboards, and reporting
- ability to prepare professional reports, presentations, and business recommendations
- knowledge of process mapping, root-cause analysis, and problem-solving methodologies
- spanish: native or fluent
- english: intermediate level or higher,



with the ability to understand documentation, prepare reports, and communicate with regional stakeholders
- analytical, proactive, and results-oriented
- strong customer and service mindset
- excellent communication and interpersonal skills
- collaborative approach with the ability to build trust and influence stakeholders
- strong relationship management capabilities
- critical thinking and problem-solving orientation
- high attention to detail and operational rigor
- ability to work independently while managing multiple priorities
- comfortable influencing without direct authority
- strong execution, follow-up, and accountability skills
- adaptable, resilient, and able to perform effectively in dynamic environments

core competencies

demonstrates expertise in after-sales operations, process improvement, and operational excellence within the automotive industry, with a strong focus on analyzing performance metrics and driving compliance. Proficient in developing actionable insights and fostering collaborative relationships to enhance service delivery and customer satisfaction.

highest-signal resume keywords

- after-sales operations
- process improvement
- operational excellence
- data analysis
- performance metrics

hard skills

- data analysis
- process mapping
- root-cause analysis
- performance indicators
- operational kpis
- quality management
- advanced excel
- reporting
- dashboard development
- workshop performance management

soft skills

- excellent communication
- interpersonal skills
- critical thinking
- problem-solving
- relationship management

industry keywords

- automotive industry
- dealership management
- oem environments
- authorized dealer networks
- service operations

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📌 Process analyst (México)
🏢 Jobtailor
📍 México