Ambassadors Team:We're looking for ahands-on operations leaderto own and run ournational on-field Ambassador operation.This is aboutexecution, discipline, and performance at scale.Challenges that await you:Own the end-to-end execution of the Ambassador operation nationwideEnsure compliance with KPIs: deliveries, punctuality, cancellations, field quality, and operational pilotsEnsure high-quality, compliant execution in the field, as Ambassadors are the face of the companyLead Regional Heads and drive strong execution discipline across all regionsExecute new operational models defined by Product (e.g. new flows, KYC steps, cross-sell initiatives) and ensure real adoption in the fieldDetect and act on bad practices, fraud risks, and operational deviations, with full ownership of prevention and resolutionIdentify performance gaps by city, region, or team and implement immediate corrective actionsEnsure consistency in execution, regardless of geography or scaleBuild and reinforce clear operational standards, communications, and accountability mechanismsWork closely with Product and Analytics to close the gap between design and real-world executionScale the operation while maintaining control, quality,



and performanceWhat makes you a great fit:3+ years leadingfield operations or distributed workforce modelsYou have ledfield operations at scale(not just logistics or support teams)You areexecution-drivenand comfortable being close to the day-to-day operationYou aremetrics-drivenand know how to translate numbers into actionYou have experience leadingleaders (Regional Heads, Supervisors)and holding them accountableYou can operate in afast-changing environmentwhere processes evolve constantlyYou lead throughdiscipline, ownership, and follow-throughExperience managinglarge frontline teams across multiple cities or regionsProven track record of owning and improvingoperational KPIs(e.g. completion, productivity, quality, adherence)Experience scaling operations from early-stage to structured environmentsExperience managingcustomer-facing teams in the fieldExperience identifying and controllingbad practices, fraud, or process deviationsExperience executingproduct-driven operational changesOur ways of working:Innovative Spirit : A commitment to creativity and groundbreaking solutions.Honest Feedback : valuing open, transparent communication.Supportive Team : a strong, collaborative community.Celebrating Achievements : recognizing our wins together.High-Tech Environment:a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.

📌 Head Of Ambassador Operations (Heroica Puebla de Zaragoza)
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📍 Heroica Puebla de Zaragoza