Company Overview BLS International Services Ltd. is a globally trusted, AI NSE: BLS).
BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services.
BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centers, 9 global training hubs, and 8 global contact centers.
Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency.
Recognized for its proven track record and adherence to integral standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's 'The Emerging 100'.
To explore more about BLS International's global presence and comprehensive service offerings, visit .




Role - Operations Manager Location - Mexico Years of Experience - 6+years of experience into Operations Skills: *3-4 years in a managerial role in a customer service, operations, or administrative environment.
Experience in visa processing, consular services, outsourcing, or high-volume service centers is highly desirable.
*Must know Spanish language Strong understanding of: *Visa application processes and documentation requirements.
* Service level agreements (SLAs) and key performance indicators (KPIs) management.
*Queue management, resource planning, and capacity optimization.
*Compliance with data protection (e.g., GDPR), confidentiality, and anti-fraud policies.
*Basic financial management — budgeting, cost control, and revenue reporting.
Operational Excellence *Ability to design and implement efficient workflows and processes.
*Monitor daily operations to ensure adherence to quality, compliance, and client (embassy/consulate) expectations.
*Drive continuous improvement initiatives for better customer experience and operational efficiency.
Leadership

📌 Operations Manager (Xico)
🏢 Bls International
📍 Xico