GENERAL FUNCTION
A rewarding position for an i ndividual that i s highly organized, self-motivated, detail-oriented and
customer-service focused.
Responsible for handling i ncoming calls and administration duties to a l oyal
customer base where patient care always comes first.
MAJOR DUTIES & RESPONSIBILITIES
Answer all calls i n a professional and friendly manner.
Appropriately manage a queue of patient phone calls.
Direct phone calls to other departments as directed.
Maintain a database of correct patient information
Efficiently schedule appointments for multiple doctors across several offices.
Initiate calls to patients as requested i n a timely and efficient manner.
Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce)



or other strategies as taught by the manager.
Cultivate an organized and orderly atmosphere
Achieve established Scheduling Specialist goals and objectives.
All other duties as assigned by management
BASIC QUALIFICATIONS
AA or BA/BS desired
1-3 years prior healthcare/call center experience preferred.
Adaptable and versátil with the ability to multitask.
Self-motivated and detail-oriented.
Must present a professional appearance
Able to withstand long periods of desk work
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