Customer Sales Representative (Inbound Sales) – Plumbing Services
Full-Time | Remote | U.S. Hours | Evenings & Weekends Required
About the Role
At Pavago, one of our clients is hiring a
Customer Sales Representative (CSR)
to handle high-volume inbound calls and convert customer inquiries into
booked plumbing services and memberships
.
This is a
sales-focused customer service role
. You'll build trust quickly, understand the customer's needs, overcome objections, schedule the right service, and confidently close the call.
If you're persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.
What You'll Do
Inbound Sales & Booking
Handle high-volume inbound customer calls
Convert inquiries into booked plumbing appointments
Target an
85%+ call-to-booking conversion rate
Ask the right questions, understand customer needs, and recommend appropriate services
Handle objections while maintaining a professional, customer-first experience
Membership Sales & Upselling
Identify relevant upsell opportunities during customer conversations
Promote and sell the
Pipeline Club membership
Target a
10%+ membership close rate
Work toward
35+ memberships within your first 90 days
Scheduling & CRM
Schedule service appointments accurately and efficiently
Document calls, customer information, and outcomes in the CRM
Follow established scripts, workflows, and call processes
Maintain accurate records and follow-up information
Experience with
ServiceTitan
is highly preferred
Customer Experience
Handle escalations calmly and professionally
Communicate clearly and confidently with customers
Balance sales goals with excellent service
Maintain strong call quality and customer satisfaction
What We're Looking For
Proven experience in
inbound sales, call-center sales, or customer service with sales/conversion targets




Strong phone-based closing and conversion skills
Excellent objection-handling and rapport-building ability
Clear, professional spoken English
Experience using CRM and call-management systems
Comfortable working in a fast-paced, high-volume call environment
Results-driven and comfortable being measured against clear KPIs
Availability for U.S. hours, including evenings and weekends
Nice to Have
Plumbing, HVAC, or home-services experience
ServiceTitan
experience
Membership or subscription sales experience
Experience upselling services over the phone
What Success Looks Like
85%+
call-to-booking conversion rate
10%+
membership close rate
35+ memberships
sold within the first 90 days
Accurate CRM documentation
Strong customer satisfaction and call-quality scores
Consistent achievement of sales and service targets
Why Join?
Fully remote opportunity
Clear and measurable performance goals
Direct impact on bookings and revenue
Structured sales processes and coaching
Opportunity to strengthen your inbound closing skills
Growth potential into
Sales Leadership, Operations, or Customer Experience
Interview Process
Initial Application Review
Spark Hire Intro Video
Interview with Pavago Recruiter
Client Interview
Offer & Onboarding
What Happens After You Apply
Qualified candidates will receive a
Spark Hire invitation
to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.
Please check your inbox and spam/junk folder for the invitation.
Apply Now
If you're confident on the phone, know how to
turn inbound inquiries into booked appointments
, and can balance strong sales execution with excellent customer service, we'd love to hear from you.
#InboundSales #CustomerSalesRepresentative #CSR #CallCenterSales #PlumbingJobs #HomeServices #ServiceTitan #CustomerService #RemoteSales #SalesJobs #Pavago

📌 Customer Sales Representative (México)
🏢 Importante grupo
📍 México