About the Role We are seeking a Warranty Specialist to provide high-quality technical and customer-focused warranty support, ensuring customer satisfaction through effective analysis, resolution, and prevention of warranty claims.
This role will lead complex field service activities, coordinate cross-functional solutions, and drive continuous improvement initiatives.
Key Responsibilities Warranty Claim Management Review and validate warranty claims to determine eligibility.
Define required replacement parts and process warranty orders.
Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.
Field Service Coordination Plan, organize, and coordinate field service activities.
Define project scope, resources, tools, and timelines.
Ensure compliance with safety procedures and site requirements.
Oversee service execution with customers and service teams.
Prepare service reports and obtain customer acceptance upon completion.
Warranty Data Management Register and maintain warranty cases within the system.
Ensure complete and accurate documentation of all claims.
Generate reports, metrics, and performance indicators.
Corrective Actions

📌 Warranty Especialist (Ciudad Apodaca)
🏢 Güntner de México, S.A. de
📍 Ciudad Apodaca