We are seeking customer-focused and dependable Customer Care Representatives to join our growing remote team.In this role, you will support customers across phone, email, webchat, and social channels, helping resolve inquiries related to orders, billing, product information, returns, and general account support.We're looking for strong communicators who can deliver professional, empathetic service while thriving in a fast-paced remote environment.
If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to hear from you.Key ResponsibilitiesProvide excellent customer service through phone, email, chat, and social channels.Assist customers with order inquiries, returns, billing questions, and product information.Accurately enter customer and order information into internal systems.Resolve customer concerns professionally and **escalate** issues when necessary.Maintain records of customer interactions and actions taken.Identify opportunities to improve customer satisfaction and support sales initiatives.Collaborate with team members and supervisors to ensure smooth operations.QualificationsStrong English verbal and written communication skillsCustomer service or call center experience preferredAbility to multitask in a fast-paced environmentBasic computer proficiency and ability to navigate multiple systemsTyping speed of 30+ WPM preferredFlexible and team-oriented attitudeWork EnvironmentFully remote positionMust be comfortable working with your camera on during the entire shiftMust be comfortable working weekends and adaptable schedules as neededIndependent contractor agreementWeekly payments in USD$5.50 USD per hourScheduleOperational hours are from 5:45 AM to 6:00 PM PST, Monday through Saturday.Agent schedules will be assigned within those hours.Hiring ProcessTo ensure fairness and consistency, all applicants must complete every stage of the hiring process.Our Process IncludesResume and Pre-Screen QuestionnaireOne-Way Video InterviewPre-Screen interviewClient InterviewPlease NoteThis is an English-speaking role that requires strong written and verbal English communication skills.All resumes must be submitted in English to be considered for this position.RequirementsAdvanced English proficiencyMinimum 1-2 years of Customer Experience experienceStrong communication and organizational skillsProfessional attitude and ability to multitaskStrong computer literacyEquipmentWe'll provide a laptop; however, to be considered for this role, you must have an additional monitor, a USB headset, and a stable, wired (Ethernet) internet connection.
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📌 Seasonal Customer Care Representative (Santiago de Querétaro)
🏢 Resolv.Global
📍 Santiago de Querétaro