About Jabil
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines general reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
Job Summary
Responsible for complex calls that require research for providing answers to inquiries regarding employee benefit programs, policies, or communications. Manages representatives of specialized segments of employee benefit services. Manages day to day personnel issues among team members
Education & Experience
Typically requires 8 -12 years experience in a related field and 2-3 years experience in a Lead Role. Typically College or university degree required
Responsibilities
Oversees multiple departments or functional areas within the HR operations function.
Executes strategic initiatives to optimize HR service delivery, support organizational objectives, and drive business results.
Leads cross-functional projects and initiatives in collaboration with other departments, leveraging their expertise and resources to achieve common goals.
Analyzes HR data and metrics to identify trends, make data-driven decisions, and measure performance against key performance indicators.
Ensures alignment with organizational goals, values, and priorities across HR operations, driving consistency and synergy.
Provides leadership and guidance to managers and supervisors within their organization, fostering a culture of collaboration, innovation, and continuous improvement.
Represents the HR function internally and externally, building and maintaining relationships with key stakeholders, partners, and vendors to support organizational objectives and enhance HR service delivery.
This role is responsible for driving service delivery performance, leading a distributed team, and ensuring consistent execution of global processes and standards, while identifying opportunities to improve efficiency, scalability, and employee experience across the U.S. and Latin America.
Employee Service Delivery Responsibilities
Lead the delivery of Employee Services across the Americas region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
Manage and develop a distributed team, building leadership capability, performance accountability,



and a high-performing service culture across multiple locations
Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
Execute globally defined processes and standards, ensuring consistency and appropriate regional adaptation across the U.S. and Latin America
Drive continuous improvement within the region, identifying trends, inefficiencies, and opportunities to enhance service delivery, and partnering with global teams to implement improvements
Ensure accurate and timely processing of employee data in Workday and other HR related systems, maintaining strong data quality and operational discipline
Drive adoption and consistent usage of employee self service ensuring adherence to established processes and data standards
Partner with HRIS and technology teams to support implementation of system enhancements, automation, and AI-enabled solutions, and drive adoption across the region
Collaborate with Centers of Excellence (e.g., Benefits, Employee Relations, Compliance) to ensure processes are executed in alignment with policies and regulatory requirements
Ensure service delivery operations adhere to applicable labor laws, company policies, and audit requirements, including U.S. and Latin American regulatory considerations, escalating risks as needed
Maintain and continuously improve SOPs and knowledge base content related to service delivery processes
Analyze service trends and performance data to inform decision-making and recommend improvements
Collaborate with global Employee Services leaders, providing regional insights and contributing to the evolution of the overall People Operations model
Skills / Ability
Generic (High Level) Ability to lead cross-functional projects and initiatives in collaboration with other departments or teams.
Skill in ensuring alignment of HR strategies, processes, and initiatives with overall organizational goals.
Proficiency in analyzing HR data and metrics to make informed decisions and measure performance.
Experience in driving innovation and continuous improvement initiatives within HR operations.
Capability to lead transformational change efforts and manage resistance to change within the organization.




Ability to build and maintain strategic partnerships with internal and external stakeholders to support HR objectives.
Strong communication skills to effectively convey complex ideas and concepts to various audiences, including senior leadership.
Skill in providing leadership and guidance to managers, supervisors, and staff within the HR operations function.
Leadership Capabilities (People Leader)
"M" Career Stream Skill in leading cross-functional teams and projects, collaborating with other departments to achieve common goals.
Capacity to foster a culture of innovation and creativity within the team, encouraging new ideas and approaches.
Ability to align team objectives and activities with overall organizational goals and priorities
Qualifications
8–10+ years of HR experience in shared services or HR Operations
Experience managing teams across the U.S. and/or Latin America
Experience leading service delivery in a high-volume, process-driven environment
Experience managing service delivery metrics (SLAs, KPIs, case quality)
Familiarity with Latin America and Americas HR operations and regulatory environments (preferred)
Experience supporting scaling or transformation of shared services operations
Experience supporting adoption of automation or technology solutions
Experience supporting adoption of data Analytics solutions
Key Competencies
Operational leadership and execution
Service delivery performance management
Process improvement and standardization
Data-driven decision-making
Team leadership and development
Stakeholder collaboration and influence
Change management and adoption
Customer and employee experience focus
Language Skills
Advanced English
Intermediate to Advance Portuguese (preferred)
Equal Opportunity Statement
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to ****** with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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