We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the integral leader in the online sports betting and casino industry.
Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.
Founded in ****, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
At Betway, every day is action-packed, and we expect you to bring your A-game.
In return, you'll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer?
Supercharge your career with us and be part of something extraordinary.Why we need youWe're building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.If you're hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.As our Operations Manager, your role will be responsible for driving the operational delivery of the market.
This includes the delivery of operational goals to meet and exceed the company objectives and targets at a local market level.
You will be required to have an up to date, operational understanding of regulatory, compliance, and licensing information relevant to your market.
You will work with multiple teams and stakeholders across the business to support consistent and effective strategies being implemented in Mexico ad LATAM.Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.What you'll doYou'll take ownership of work that gives us our competitive edge, including:Driving operational goals and KPIs for the market to meet and exceed the regions strategy and objectivesDriving the implementation and evaluation of effective operational strategies to deliver growth and success in Mexico and LATAMMonitoring and analysing Mexico and LATAM KPIs and metrics, while reacting quickly to under performance and optimise activityCustomer ExperienceAnalysing, evaluating and adjusting key operational touch points throughout a customer's journey and lifecycleImplementing technical changes and optimisations to ensure a top-of-the-line customer experienceAlways staying up to date on banking products enhancements,



new banking methods and execute necessary changes or improvementsAnalysing customer experience insights and implement changesLiaiseing with the customer support team, High Value Customer program and help to improve the customer experienceWorking closely with the Risk, Fraud and Customer Service Teams to ensure a tailored and localised customer service experienceReportingGenerating and presenting operational performance reviews of the region to stakeholders and the wider teamFacilitating and ensuring good flow of necessary information and results across multiple teams and stakeholdersAssisting the Mexico and LATAM team with agreeing and implementing efficient internal reporting processes between departments to ensure good flow of necessary information and results across multiple teams and stakeholdersCompliance ManagementStaying on top of Compliance and regulatory movements for the region and work closely with the Compliance team to ensure our policies and processes are always up-to-dateWorking closely with the central teams to ensure Responsible Gaming and AML/SOW rules are adheredWorking closely with the central teams to ensure Customer Verification rules and commercial objectives are considered – from KYC through to SOW/SOFMarketingWorking with business stakeholders to ensure acquisition and retention initiatives appeal and perform at the local level, continually optimising to ensure maximum ROIAssisting with developing, managing and driving the multichannel marketing strategy for Mexico, across digital and offline, working with, and influencing business stakeholders to achieve optimum performanceWorking with promotion and retention teams to ensure that each phase of the player lifecycle is optimised and covered with relevant promotional initiativesWorking with the AI specialist and brand marketing team to develop a relevant strategy for the brand in Mexico/LATAM and ensure a consistent brand marketing strategy is delivered at local market levelProduct, Stakeholder Management & InfluencingDeveloping close working relationships with all relevant stakeholders across the businessProviding stakeholders with operational insights to continually improve and adjust our strategy, delivery,



and execution of activity in the regionDriving projects and work with internal development teams to fix issues and deliver constant improvements in the core product offeringContinually refreshing your knowledge of both best in industry and best in market product developments to ensure we continue to deliver best of breed products and customer experienceThis list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.What you'll bringYou're someone who brings:Clear, confident communication (written and verbal), and the ability to breakdown complex ideasA collaborative mindset, working smoothly with cross‐functional teams to hit shared goalsStrong organisational skills and the ability to manage multiple projects without dropping the ballExceptional attention to detail and a commitment to high‐quality workAdaptability – you stay sharp, productive and positive in fast‐moving environmentsExperience in the Mexico and LATAM marketExcellent analytical skillsExperience working in online gamingExperience in managing a teamExperience in managing projectsDesirable skills you've got up your sleeveIt would be great if you also have some the following skills:In-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesExperience of working within an operational functionExperience working in matrix organisationOur values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies.
Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:Ownership and accountabilityInitiating actionResilienceTeam orientationIntegrityWhat you'll get backWe invest in your growth and wellbeing, so you can bring your best:Supergrowth is real here.
Our learning and development programmes give you the tools, training and opportunities to level up fast.Your progress matters.
Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.Support that has your back.
Our Employee Assistance Programme offers resources for you and your family.Ready to feel superclass?
At Super Group, your experience matters.
We're honest, fair, and focused on helping you succeed – and your work will have real impact from day one.
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📌 Latam & Mexico Operations Leader (Xico)
🏢 Betway Global
📍 Xico