Job description
Location:
Remote (Candidates must reside in Hermosillo, Sonora or be available to attend the office when required.)
Schedule
Monday – Friday
8:00 AM – 5:00 PM (Hermosillo Time)
About the Role
Unity Communications is seeking a
Telecom Order Processing Specialist
to support business wireless operations across multiple U.S. telecom carriers.
This role is idóneo for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.
Responsibilities
Process new wireless activations, upgrades, and account modifications.
Support telecom sales teams with customer account setup and order processing.
Manage device orders, exchanges, returns, and customer requests.
Handle billing inquiries and customer escalations.
Maintain accurate documentation and service tickets.
Ensure all tasks are completed within established Service Level Agreements (SLAs).
Qualifications
English proficiency at
C1, C2, or Native
.
Valid U.S. Visa (Required).
High School Diploma or GED.
1–2 years of experience in Order Processing, Customer Service, Telecom Support,



or related roles.
Strong Microsoft Office and computer skills.
Excellent communication, organization, and problem-solving abilities.
Ability to work independently and manage multiple priorities.
Benefits
Competitive salary
Remote work
Monday through Friday schedule
Food Vouchers
Internet Allowance
Career development opportunities
Collaborative work environment
If you meet the qualifications and are ready to join a growing team, we'd love to hear from you.
Apply through this posting or, if you prefer, send your resume in English to:
We look forward to receiving your application.
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We've received your application and our team will review it carefully. You'll hear from us soon if your profile matches what we're looking for. In the meantime, feel free to explore our website and social media pages for latest updates!
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📌 Telecom Order Processing Specialist (Heroica Puebla de Zaragoza)
🏢 Unity Communications
📍 Heroica Puebla de Zaragoza