Who We Are
Build. Scale. Sustain.
PALO IT is a general technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
We are robust and resilient (100% independent and 0 debt)
We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
We are positive, courageous, caring, doers and committed to excellence
About Gen-e2
While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Our approach is a game-changer in productivity and quality, with a strong collaboration between AI generative and our best talents:
We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design — with GitHub Copilot
The quality consistently exceeds the output of our best traditional engineering teams
A product repository houses all product artefacts, giving AI full project context for higher-quality generation
A library of rules and prompts defines coding standards, design principles, and security guidelines
With Gen-e2, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.
Your Role
As a
Lead Design Ops
, you will define, scale, and govern the Design Operations practice across multidisciplinary teams, enabling consistency, efficiency, and high-quality design delivery in a modern AI-first environment.
Define and implement the
Design Ops model
,



including governance, standards, and ownership frameworks
Establish and scale
design systems operations
across web, mobile, and desktop platforms
Build and maintain
design tokens, component libraries, and system architecture
for cross-platform consistency
Design and optimize
end-to-end workflows
, ensuring seamless collaboration between design, product, and engineering
Create and maintain
living documentation systems
to support scalability and knowledge sharing
Define and manage
tooling architecture
, integrating platforms such as Figma, Storybook, and AI-powered tools
Leverage
AI (Figma AI, Copilot, Cursor)
to automate processes and enhance design productivity
Implement
Design CI/CD pipelines
, enabling continuous integration between design and development
Define and track
OKRs and KPIs
to measure adoption, efficiency, and design quality
Ensure
accessibility standards (WCAG)
and design quality benchmarks are consistently met
Act as a
strategic partner
to Product, Engineering, and Leadership teams
Drive alignment and influence without direct authority across distributed teams
Who You Are
Proven experience in
Design Ops, Design Systems, or UX Operations
roles
Strong experience building and scaling
design systems and tokens
across platforms
Hands-on experience with
Figma, Storybook, and modern design tooling ecosystems
Understanding of




design-to-code workflows and CI/CD for design systems
Experience integrating
AI tools into design workflows
(Figma AI, Copilot, Cursor)
Knowledge of
accessibility standards (WCAG)
and inclusive design practices
Strong understanding of
cross-functional collaboration (Design, Product, Engineering)
Soft Skills
Strong
system thinking and strategic mindset
Ability to
influence without authority
Expertise in
documentation and knowledge scaling
Comfortable making decisions in
ambiguous environments
Strong communication and stakeholder management
AI-Native Engineering (Core Expectation)
Use
Generative AI coding tools
(e.g., GitHub Copilot, Cursor) as a first-class engineering assistant for:
Code scaffolding and refactoring
Code generation and optimisation
Test-cases and documentation generation
Build applications through
AI-driven development practices
, including:
AI-assisted debugging and troubleshooting
Intelligent code completion and pattern recognition
Automated documentation generation
Apply
prompt engineering best practices
for reliable, repeatable engineering outcomes.
Validate
GenAI output
(determinism checks, guardrails, fallback logic).
More About PALO IT
We're eager to adapt to change, learn from our experiences and move to meet our planet's urgent needs. We are continuously taking action to:
Become a climate net-zero company
Deliver projects with a positive impact
Train 100% of our workforce on impact
Achieve B Corp certification across all offices
Continuously measure & improve employee happiness
What We Offer
Stimulating working environments
Unique career path
International mobility
Internal R&D; projects
Knowledge sharing
Personalized training
Entrepreneurship & intrapreneurship

📌 Ai First Product Designer (Santa Catarina)
🏢 Solicitud de empleo para AI First Product Designer en PALO IT
📍 Santa Catarina