Restaurant365 is a Saa S company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class”... and we want that for you too!

The Renewal Specialist owns the commercial renewal process beginning120 daysprior to contractexpiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.

While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager(CSM), whoretainschurn accountability for their Book of Business.

The Renewal Specialist ensures:

Contraction rationale is documented in the Renewal Opportunity

Forecast adjustments reflect approved revenue changes

No renewalproceedswithout cross-functional visibility

Accurate andtimelyrecords of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)

How you'll add value:

CPQ & Forecast Ownership

This role is fully accountable for:

Activating and managing Renewal Opportunities in Salesforce CPQ

Generatingaccurate Renewal Quotes

Maintaining forecast precision within ±5% variance

Driving on-time renewal completion

Coordinating approvals and exception workflows

Digital/Scaled Renewal Motion

For Digital/Scaled (DST)



customers under $50 K ARR, the Renewal Specialist owns the full renewal lifecycle through an automation-driven model, including:

Monitoring automated usage and payment risk signals

Triggeringsaveplays when thresholds are breached

Issuing renewal quotes via CPQ automation

Maintaining forecast ownership for the DST portfolio

Identifygrowth opportunities for Sales

CSM and Account Executive (AE)involvement occurs only whenescalationthresholds are met.

Success Metrics (Refined)

Gross Revenue Retention (GRR) influence

Net Revenue Retention (NRR) influence

Forecast Accuracy (±5%)

95%)

Reduction in Surprise Churn

Reduction in Last-Minute Concessions

DST Renewal Completion Rate

What you'll need to be successful in this role:

3–6+ years’experience inrenewalsmanagement(preferably Saa S renewals),accountmanagement,salesoperations, or Customer Success with commercial responsibility.

Strong experience processing renewals and contract amendments, including pricing adjustments and approvals.

Experience supporting Enterprise and/or Mid-Market Saa S accounts

Strongexperience andproficiencywith Salesforce,renewal forecasting,



contractingworkflowsand Saa S pricing structures (ARR, multi-year, uplifts).

Demonstrated professionalproficiencyin both verbal and written English to effectively communicate with general customers, internal teams, and stakeholders across various channels (email, chat, video, phone).

Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.

Analytical mindset with the ability to track and report on key retention and renewal metrics.

Ability to work cross-functionally with multiple teams to drive customer success.

Experience with automation or AI-enabled tools tooptimizeprocesses.

Experience working with subscription-based or recurring revenue models is a plus.

Ability to work a hybrid schedule with three days per week onsite in our Mexico City office.

Flexibility to support U. S. operations, including working on select Mexico public holidays based on business and operational needs.

Benefits and Compensation

We also offer a comprehensive benefits package.

Benefit options include:

Law Benefits Major Medical Insurance Dental Insurance Vision Insurance Life Insurance Meal Vouchers 30-day Christmas bonus Saving Fund And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer. #J-18808-Ljbffr

📌 Renewals specialist (Ciudad de México)
🏢 Restaurant365
📍 Ciudad de México