Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico Monitor compliance with established after-sales processes, operational standards, and business guidelines Conduct periodic operational reviews to assess adherence to procedures and identify process deviations Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders Follow up on identified gaps and track corrective actions Analyze after-sales operational data and key performance indicators Identify trends, risks, process inefficiencies, and opportunities for improvement Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators Develop reports, dashboards, and presentations on network performance Convert data insights into actionable recommendations Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness Partner with dealership teams to understand root causes of performance challenges Support initiatives improving service operations, workshop efficiency, and customer satisfaction Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms Monitor implementation progress and evaluate action effectiveness Escalate significant risks, recurring issues, or critical findings Advise dealership teams on process compliance, operational performance, and continuous improvement Build collaborative relationships with service managers, workshop leaders, and dealership leadership Prepare and maintain regular reports on compliance, performance, and improvement initiatives Present findings, trends, risks,



and recommendations to internal stakeholders and leadership Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities Communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments Requirements Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automotive Engineering, Business Administration, Process Engineering, Mechatronics, or a related discipline 2+ years of professional experience, preferably within the automotive industry Experience in after-sales operations, dealership management, process improvement, quality management, consulting, or operational excellence environments Exposure to dealership operations, authorized dealer networks, or OEM environments is highly desirable Proven experience analyzing operational KPIs and supporting performance improvement initiatives Strong understanding of process management, operational excellence, and continuous improvement methodologies Knowledge of automotive after-sales operations and workshop performance management Experience analyzing operational metrics, performance indicators, and service-related KPIs Advanced Excel skills, including data analysis, pivot tables, dashboards, and reporting Ability to prepare professional reports, presentations, and business recommendations Knowledge of process mapping, root-cause analysis, and problem-solving methodologies Spanish:



Native or fluent English: Intermediate level or higher, with the ability to understand documentation, prepare reports, and communicate with regional stakeholders Analytical, proactive, and results-oriented Strong customer and service mindset Excellent communication and interpersonal skills Collaborative approach with the ability to build trust and influence stakeholders Strong relationship management capabilities Critical thinking and problem-solving orientation High attention to detail and operational rigor Ability to work independently while managing multiple priorities Comfortable influencing without direct authority Strong execution, follow-up, and accountability skills Adaptable, resilient, and able to perform effectively in dynamic environments Core Competencies

Demonstrates expertise in after-sales operations, process improvement, and operational excellence within the automotive industry, with a strong focus on analyzing performance metrics and driving compliance. Proficient in developing actionable insights and fostering collaborative relationships to enhance service delivery and customer satisfaction.

Highest-signal resume keywords After-Sales Operations Process Improvement Operational Excellence Data Analysis Performance Metrics Hard Skills Data Analysis Process Mapping Root-Cause Analysis Performance Indicators Operational KPIs Quality Management Advanced Excel Reporting Dashboard Development Workshop Performance Management Soft Skills Excellent Communication Interpersonal Skills Critical Thinking Problem-Solving Relationship Management Industry Keywords Automotive Industry Dealership Management OEM Environments Authorized Dealer Networks Service Operations #J-18808-Ljbffr

📌 Process analyst (México)
🏢 Jobtailor
📍 México