Job Description

We invite you to join the world of luxury hospitality at Fairmont Mayakoba as our new Director or Sales Leisure to lead our sales operations in Playa del Carmen, Mexico. In this pivotal leadership role, you will oversee all sales activities, drive revenue growth, and build a high-performing sales team dedicated to delivering exceptional leisure experiences. You will be responsible for developing and executing comprehensive sales strategies that align with organizational objectives while maintaining the highest standards of customer satisfaction and service excellence.
Develop and implement strategic sales plans to achieve revenue targets and market expansion goals across leisure properties and offerings
Lead, mentor, and motivate a diverse sales team, fostering a culture of excellence, accountability, and continuous improvement
Analyze market trends, competitor activities, and customer insights to identify opportunities for business growth and market positioning
Manage sales forecasting, pipeline development, and performance metrics to ensure accurate reporting and data-driven decision-making
Build and maintain strong relationships with key stakeholders, clients, and partners to drive business development and customer retention
Oversee pricing strategies, promotional campaigns, and customized packages to optimize revenue and market competitiveness
Monitor sales performance against KPIs and implement corrective actions to meet or exceed organizational targets
Collaborate with cross-functional departments including marketing, operations, and customer service to ensure seamless execution of sales initiatives
Represent the organization at industry events, trade shows, and networking opportunities to enhance brand visibility and generate leads
Prepare comprehensive sales reports and present insights to senior management for strategic planning and decision-making

Qualifications

Minimum 5+ years of progressive sales leadership experience in the leisure, hospitality,



or tourism industry
Proven track record of successfully leading sales teams and achieving or exceeding revenue targets
Strong expertise in sales strategy development, business planning, and market analysis
Demonstrated proficiency in P&L; management and financial acumen
Excellent knowledge of customer relationship management (CRM) systems and sales analytics tools
Exceptional communication, negotiation, and interpersonal skills
Strategic thinking with the ability to identify market opportunities and drive business growth
Experience managing multi-property or multi-location sales operations
Strong organizational and time management skills with the ability to prioritize competing demands
Bilingual proficiency in Spanish and English (preferred)
Experience in luxury or premium leisure market segments (preferred)
Familiarity with international sales practices and diverse market dynamics (preferred)

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​
Belonging:

We celebrate our differences. We support each other and we always stand together.​
Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​
Integrity:

We build trust through mutual respect and being authentic.​

Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

📌 Director of Sales Leisure (Playa del Carmen)
🏢 Fairmont
📍 Playa del Carmen