The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.
PRIMARY DUTIES:
Troubleshoot and resolve desktop (full Windows and thin client) issues
Build and deploy new/replacement desktops and thin clients for users
Assist Senior-level engineers in resolving advanced/high-complexity issues
Provide “remote hands” support for Desktop, Communications, Network, Security and Server teams from multiple organizations.
Monitor and report on environmental and mechanical issues that could impact day-to-day IT operations
SHIFTS AVAILABLE:
Monday- Friday 7am - 4pm
STARTING RATE:
$35,000 MXN
DESIRED SKILLS/EXPERIENCE:
At least 3-5 years experience supporting Windows desktops
Experience performing advanced network troubleshooting and CAT5/6 cabling
Experience with the Microsoft Office suite (Word, Excel, Outlook, Teams, etc.)
Experience with Windows Server products a plus
Experience with Cisco switching/routing a plus
Must be a strong English speaker
Must be extremely detail-oriented
Must have a team-oriented attitude
Valid Visa and Passport
***This document is a job posting, it is not a job description***
📌 Ingeniero de soporte de TI (San Pedro Garza García)
🏢 Central Transport
📍 San Pedro Garza García
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