Mid-level App Support Engineer – React JS, Python APIs & Azure Cloud Location: Mexico City Schedule: Hybrid - 2 - 3 days About the Role We are looking for a proactive and technically strong Support Engineer to provide production and application support for modern cloud-native applications built on React JS, Fast API/Django, and Azure services . The adecuado candidate should have hands-on experience in monitoring, troubleshooting, incident management, root cause analysis, and operational support across frontend, backend, APIs, search, and cloud infrastructure components. This role requires strong analytical skills, a customer-first mindset, and the ability to work closely with development, Dev Ops, and product teams to ensure high application availability, performance, and reliability. Key Responsibilities Provide L2/L3 application and production support for web applications and backend services running on Azure. Monitor, troubleshoot, and resolve issues across: React JS applications hosted on Azure Static Web Apps Fast API/Django services hosted on Azure App Service and Azure Container Apps API integrations exposed through Azure API Management (APIM) Investigate and resolve incidents related to application performance, API failures, authentication issues, deployment issues, and infrastructure health. Use Azure Log Analytics and Application Insights to monitor system behavior, identify anomalies, analyze logs, and perform root cause analysis. Support applications leveraging Azure AI Search and Azure AI Foundry components, including troubleshooting indexing, search relevance, model/service integration, and inference-related issues. Monitor and support Redis caching and Postgre SQL database performance, connectivity,



and reliability. Collaborate with engineering teams to identify recurring issues and drive permanent fixes. Participate in incident management , problem management , and change/release support processes. Create and maintain runbooks, troubleshooting guides, SOPs, and knowledge base articles . Support release validation, smoke testing, and post-deployment monitoring. Track SLAs, incident trends, and operational metrics to improve support processes. Work with cross-functional teams to enhance observability, alerting, and support readiness. Participate in on-call or shift-based support, if required. Required Technical Skills Application & Platform Support Strong experience in application support/production support/site support for cloud-hosted applications. Good understanding of frontend support for React JS applications. Experience supporting Python-based APIs , preferably Fast API and Django . Knowledge of REST APIs, request/response lifecycle, API authentication, and debugging tools such as Postman. Azure Services Hands-on experience with: Azure Static Web Apps Azure App Service Azure Container Apps Azure API Management (APIM) Azure Log Analytics Application Insights Ability to monitor application health, analyze telemetry, and troubleshoot deployment/runtime issues in Azure.



Search / AI Services Experience supporting solutions built with: Azure AI Search Azure AI Foundry (or Azure Open AI / AI service integrations) Familiarity with troubleshooting search indexing, query issues, search relevance, and AI workflow/service connectivity. Data & Caching Working knowledge of: Redis Postgre SQL Ability to troubleshoot query performance, connection issues, caching behavior, and data-related problems. Monitoring & Troubleshooting Strong experience in: Log analysis Incident triaging Root cause analysis (RCA) Alert handling Performance troubleshooting Familiar with dashboards, telemetry, metrics, and distributed application monitoring. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 3–6 years of experience in application support , production support , or cloud support engineering . Hands-on experience supporting distributed applications in Azure cloud environments . Strong understanding of web applications, APIs, cloud services, and modern support practices. Excellent problem-solving and debugging skills. Good verbal and written communication skills. Ability to work with cross-functional teams in a fast-paced environment. Preferred Qualifications Experience with Dev Ops processes , CI/CD pipelines, and release support. Familiarity with containerized workloads and basic container debugging. Exposure to SRE/observability practices . Knowledge of authentication/authorization concepts such as OAuth, JWT, and Azure AD integrations. Experience working in an SLA-driven support environment. Understanding of ITIL incident/problem/change management processes.

📌 Azure support engineer (Ciudad de México)
🏢 E-IT
📍 Ciudad de México