We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
We are a residential community management firm that specializes in overseeing homeowner associations (HOAs). The company offers full-service support to communities, handling day-to-day operations. We emphasize our transparency, versátil contracts, and small manager-to-community ratios so each community receives more focused attention.
As an Admin Assistant, you will be responsible for:
Providing exceptional support to clients and homeowners through phone, email, and online communication platforms.
Essential Duties and Responsibilities:
- Phone Support
- Answer incoming customer calls professionally and courteously.
- Address inquiries, troubleshoot issues, and provide accurate solutions.
- Escalate complex matters to the appropriate department when necessary.
- Email and Online Support
- Respond to incoming and pending emails in a timely manner.
- Draft professional correspondence and provide clear communication to homeowners and clients.
- Monitor and manage customer inquiries through company communication platforms.
- Problem Resolution
- Listen carefully to customer concerns and take appropriate action to resolve issues.
- Follow up on open matters to ensure timely resolution and customer satisfaction.
- Service Knowledge
- Maintain up-to-date knowledge of community services, policies, governing documents, and procedures.
- Provide accurate information regarding homeowner services and community operations.
Work Schedule:
Monday - Friday
Standard time: 08:00 am - 05:00 pm Mexico City time
Daylight saving: 09:00 am - 06:00 pm Mexico City time
This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)
**Available only for applicants living in Mexico**
Minimum requirements
*Only resumes/CVs in English will be reviewed*
- Min. 50 Mbps Internet Speed
- 1-2 years of experience in a role involving data, administration, or operations
- High school diploma.
- Strong Excel skills (formulas, data validation, spreadsheets)
- Comfortable using Microsoft 365 or Google Workspace
- Interest in or experience using AI tools is a big plus
- Highly organized with strong attention to detail
- Clear written communication skills
Benefits:
Competitive Salary (According to experience).
Remote Work.
Work Stability.
Computer equipment.
Christmas bonus of 15 days (Aguinaldo).
12 vacation days after the first year.
IMSS.
Major medical insurance since day 1.
Competencies
Analytical Ability to prioritize Hardworking Proactive Time Management Attention to Detail Problem solver Communication Skills Organization Written communication Skills
📌 Administrative Assistant - REMOTE (Ciudad de México)
🏢 Gordian Staffing
📍 Ciudad de México
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.