Job Description:

Delivery Program Manager – CTD

Project Manager I

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking an experienced Delivery Program Manager to lead and oversee strategic programs across CTD domains. The role is responsible for end-to-end program delivery, stakeholder management, financial governance, risk mitigation, and ensuring business value realization.

The opportunity:

· Program & Delivery Management

· Lead multiple projects and programs from initiation through execution and closure

· Define program roadmaps, delivery plans, milestones, and success metrics

· Ensure timely delivery within scope, budget, and quality expectations

· Manage dependencies across business, technology, and vendor teams

· Establish governance frameworks and drive delivery excellence

· Stakeholder Management

· Collaborate with senior business stakeholders across CTD domains

· Facilitate executive reviews, steering committee meetings, and program status reporting

· Act as the primary point of contact for program escalations and decision-making

· Build strong relationships across internal and external teams

· Financial & Commercial Oversight

· Manage program budgets, forecasts, and resource plans

· Monitor financial performance and value realization of initiatives

· Support commercial planning, business case development, and investment tracking

· Ensure compliance with organizational financial policies and governance standards

· CTD Transformation

· Support delivery of CTD and Digital Transformation initiatives

· Coordinate business and technical teams for successful implementation of solutions

· Drive process optimization and automation initiatives within CTD operations

· Ensure adoption and realization of business benefits from technology investments

· Risk & Quality Management

· Identify and mitigate program risks, issues, and dependencies

· Monitor project health and implement corrective actions when required

· Ensure adherence to quality standards, delivery methodologies,



and compliance requirements

· Drive continuous improvement and best practices across program delivery

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

· 10-15+ years of overall experience with significant experience in program and portfolio management

· Proven track record of delivering complex cross-functional business and technology initiatives

· Strong experience in Program Management and large-scale project delivery

· Knowledge of CTD domain

· Core Skills & Competencies

· Stakeholder management and executive communication expertise

· Experience managing budgets, forecasts, risks, and resources

· Strong analytical, problem-solving, and decision-making skills

· Experience with Agile, Scrum, Waterfall, and hybrid delivery methodologies

· Proficiency in project management and reporting tools

· Program governance and delivery excellence framework expertise

· Ability to manage dependencies across business, technology, and vendor teams

· Process optimization and continuous improvement capabilities

· Preferred Qualifications

· PMP, PgMP, PRINCE2, Agile, or Scrum certifications

· Experience leading enterprise digital transformation programs

· Exposure to cloud, data platforms, AI/ML, and CTD technologies

Benefits

Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:





We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#LI-NF1

#LI-Remote

Skills:

Scrum, PRINCE2, Project Management

About Company:

UST is a integral digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Delivery Program Manager – CTD (San Francisco del Rincón)
🏢 Ust
📍 San Francisco del Rincón