BRP in Ciudad Juárez, MX, is seeking a Service Desk Agent to provide first-level IT support across multiple channels. You will resolve incidents per the IT Operating Model and document all interactions for traceability.
Responsibilities include troubleshooting end-user devices, installing and configuring systems, deploying applications via SCCM, and supporting Office 365, Google Workspace, and mobile devices. Collaboration with IT teams is essential to maintain service quality.
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📌 IT Service Desk Agent | End-User & Shop Floor Support (Ciudad Juárez)
🏢 Brp
📍 Ciudad Juárez
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