Ingram Micro invites a Senior Technical Support Engineer to own escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive RCA, and collaborate with cross-functional teams to improve system resilience and customer experience.
The role requires a Bachelor’s degree in a relevant field and 5+ years in cloud support or SRE-adjacent roles, with strong SQL skills and ITIL knowledge. Fluency in multiple languages is a plus in our integral team.