DiDi Global is seeking a Social Media CX professional to optimize end-to-end processes, scripts, and playbooks for our social channels. The role requires collaborating with CX Operations, QA, Risk, and other teams to improve performance while maintaining compliance and quality standards.
The adecuado candidate has experience in social media customer support, strong process design skills, and business-level English.
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📌 Social Media CX Strategist & Process Optimizer (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México
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