- 8 years of experience in network operations, infrastructure operations, network engineering support, IT service operations, or equivalent enterprise technology roles.
- 3 years of people leadership, team lead, shift lead, operations manager, or equivalent supervisory experience preferred.
- Bachelor’s degree in Information Technology, Network Engineering, Computer Science, Business Technology, or a related field preferred; equivalent hands-on experience may be considered.
- Strong understanding of enterprise LAN, WAN, wireless, SD-WAN, firewalls, VPN, DNS, DHCP, cloud connectivity, internet services, monitoring, and network security fundamentals.
- Demonstrated experience managing incident, request, change, and problem management processes in an enterprise IT environment.
- Strong working knowledge of ServiceNow or similar ITSM platforms, including operational reporting, ticket hygiene, assignment groups, SLAs/OLAs, knowledge, CMDB, and change/problem records.
- Experience coordinating major incidents, executive or leadership updates, post-incident reviews, corrective actions, and recurring issue remediation.
- Experience managing operational workstreams within infrastructure projects, including task tracking, dependency management, risk/issue escalation, and project status reporting.
- Experience with network monitoring, observability, AIOps, event correlation, dashboards, alert tuning, and operational analytics preferred.
- Experience with automation or scripting concepts preferred,



such as Python, PowerShell, Ansible, APIs, workflow automation, or infrastructure-as-code concepts.
- ITIL Foundation, CCNA, CCNP, Aruba, Fortinet, SD-WAN, cloud networking, project management, agile, or automation-related certifications preferred.
- Proven ability to lead, coach, motivate, and develop technical team members across different experience levels and locations.
- Strong operational judgment with the ability to prioritize competing incidents, requests, projects, escalations, and business needs.
- Excellent written and verbal communication skills, including the ability to communicate technical issues, operational status, risks, and business impact clearly to leadership.
- Strong stakeholder management skills with the ability to partner effectively with engineering teams, security teams, vendors, field teams, regional IT, and business partners.
- Data-driven mindset with the ability to use metrics, trends, dashboards, and ticket analysis to drive accountability and continuous improvement.
- Ability to build structure, standardize processes, improve documentation, and create operating rhythms for a newly insourced general operations team.
- Calm and organized under pressure, with the ability to lead teams through high-priority incidents and ambiguous situations.
- Strong sense of ownership, accountability, service reliability, operational excellence, and continuous improvement.

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📌 Network Operations Engineer (Ciudad de México)
🏢 Talent Solutions ManpowerGroup
📍 Ciudad de México