Cognizant in Guadalajara, MX, seeks an Advanced Technical Support Technician to manage a large-scale Service Desk application support environment on-site. You will ensure timely incident resolution, coordinate with cross-functional teams, and improve workflows and monitoring across integral units.
The role emphasizes mentoring staff, driving improvements, and maintaining compliance while handling complex tickets and collaborating with product owners and engineers.
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📌 Service Desk Excellence Leader - App Support (Centro)
🏢 Cognizant
📍 Centro
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