We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.
Challenges that await you:

- Develop business and operational processes for the Postal direction.

- Work deeply with the partners:

- we use several partners for postal deliveries

- Design interfaces and solutions within internal systems.

- Participate in team development

- Work with the backoffice system:

- Design, document, and maintain operational regulations, workflows, and standards.

- Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary.

- Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery.

- Write clear and structured requirements for development teams.

- Define tasks, track progress, and control delivery timelines.

- Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes.

- Monitor and improve key metrics related to delivery efficiency, productivity, and quality.

- Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders.

What makes you a great fit:

- Strong business mindset with hands-on experience in operational environments

- Proven ability to work with business and product metrics, define KPIs, and use data for decision-making





- Experience collaborating with product analysts and translating insights into actionable changes

- Excellent communication skills — confident working with large operational teams and senior stakeholders

- Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems

- High level of structure and organization — comfortable managing complex processes and multiple streams of work

- Experience in task decomposition, prioritization, and deadline control

- Ability to write clear, structured requirements and work effectively with engineering teams

- Strong stakeholder management and expectation-setting skills

- English level B2 or higher

Your bonus skills:

- Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations

- Experience working in large operational organizations with significant frontline staff, such as:

- delivery services

- logistics or warehouses

- couriers or drivers (marketplaces, fintech, e-commerce)

- Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working:

-

Innovative Spirit: A commitment to creativity and groundbreaking solutions

-

Honest Feedback: valuing open, transparent communication

-

Supportive Team: a strong, collaborative community

-

Celebrating Achievements: recognizing our wins together

-

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

- Relocation support to Mexico with assistance for the employee and their family

-

Adaptable work from one of our offices or remote

-

Healthcare Coverage

-

Education Budget: Language lessons, professional training and certifications

-

Wellness Budget: Mental health and fitness activity reimbursements

-

Vacation policy: 20 days of annual leave and paid sick leave

📌 Business Analyst Junior+ [Origination Delivery] (México)
🏢 Plata Card
📍 México