The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.PRIMARY DUTIES:Troubleshoot and resolve desktop (full Windows and thin client) issuesBuild and deploy new/replacement desktops and thin clients for usersAssist Senior-level engineers in resolving advanced/high-complexity issuesProvide "remote hands" support for Desktop, Communications, Network,
Security and Server teams from multiple organizations.Monitor and report on environmental and mechanical issues that could impact day-to-day IT operationsSHIFTS AVAILABLE:~ Monday- Friday 7am - 4pmSTARTING RATE:~$35,000 MXNDESIRED SKILLS/EXPERIENCE:At least 3-5 years experience supporting Windows desktopsExperience performing advanced network troubleshooting and CAT5/6 cablingExperience with the Microsoft Office suite (Word, Excel, Outlook, Teams, etc.)Experience with Windows Server products a plusExperience with Cisco switching/routing a plusMust be a strong English speakerMust be extremely detail-orientedMust have a team-oriented attitudeValid Visa and Passport***This document is a job posting, it is not a job description***
📌 INGENIERO DE SOPORTE IT (Sin experiencia) (San Pedro Garza García)
🏢 Central Transport
📍 San Pedro Garza García
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