Sauce is a premier restaurant technology platform that helps businesses grow
with our Commission-Free Delivery & Pickup structure and proprietary delivery
optimization technology. We are serving a 105 billion dollar US local restaurant
business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill
their highest potential, this means giving local establishments everything they
need to connect directly with their customers. The Sauce team pools together
decades of restaurant tech experience, along with seasoned tech, sales,
marketing, product and operations executives who produce an industry-changing
delivery system for successful local restaurants and chains.
We are seeking a proactive Remote Dispatch Agent to join our team. In this role,
you will be instrumental in managing delayed and failed deliveries, coordinating
with delivery partners, and ensuring prompt resolution of issues. You will work
with cloud-based tools—including delivery company portals, internal dashboards,
HubSpot, and Slack—to provide real-time support and escalate issues as needed.
This position primarily covers the later shifts during lunch and dinner,
ensuring optimal dispatch operations during high-demand periods.
n
What You'll Do:
* Proactive Dispatch Management: Monitor and manage delayed and failed
deliveries, taking immediate steps to address issues and communicate with
stakeholders.
* Coordination with Partners: Work closely with delivery drivers and
third-party delivery partners using company portals and internal dashboards
to ensure timely resolutions.
* Multi-Channel Communication: Use HubSpot, Slack, email, and phone to
coordinate and follow up on delivery issues, ensuring all stakeholders are
informed.
* Issue Escalation: Identify systemic issues affecting delivery operations and
escalate them to the appropriate teams for long-term solutions.
* Documentation: Maintain detailed records of dispatch activities, evidence
collection, and issue resolution to support op
📌 Dispatch Agent (México)
🏢 Sauce
📍 México