At Capgemini Engineering, the world leader in engineering services, we bring
together a integral team of engineers, scientists, and architects to help the
world’s most innovative companies unleash their potential. From autonomous cars
to life-saving robots, our digital and software technology experts think outside
the box as they provide unique R&D; and engineering services across all
industries. Join us for a career full of opportunities. Where you can make a
difference. Where no two days are the same.
YOUR ROLE
Own major incident communications and stakeholder alignment during high-pressure
service events, ensuring timelines, owners, actions, and next updates are
explicit in Spanish and English
Key Responsibilities
* Manage major incident communications, timelines, and stakeholder updates.
* Coordinate business and technology stakeholders during customer-impacting
incidents.
* Support regional business engagement and escalation management.
* Ensure decision points, action owners, and next-update timings are clearly
captured.
YOUR PROFILE
* Spanish and English fluency.
* Strong stakeholder management and incident communications.
* Confidence coordinating business and technology teams during major incidents.
* Escalation management and executive-facing communication.
* Ability to keep teams aligned under pressure.
* Expected Outcome: Predictable incident communications, faster
decision-making, and calmer recoveries
WHAT YOU WILL LOVE
* Empowered Careers with Purpose: Work on meaningful projects that use
technology to solve real-world challenges. Be part of a company that values
sustainability, inclusion, and digital equity. Contribute to building a
better future for people, planet, and society.
NEED TO KNOW
* Work Modality Options: Choose between remote, hybrid, or on-site work
depending on project needs and personal preferences. Offices available in
CDMX, GDL, AGS.
ABOUT CAPGEMINI
Capgemini is an AI-powered global business and technology transformation
par