Schedule: FT
Job Type: On-site
Salary Type: Salary
Job Level: E1
Req #: 2947
About the Role
The Director of Customs Operations is responsible for the day-to-day operations and growth of cross-border customs activities for the Mexico northern border points of entry. Based in Reciente Laredo, the Director will develop operational plans for each border that promote long-term success and growth, collaborating closely with the warehousing teams, account management and other Center of Excellence leaders to develop best practices.
What the Candidate Will Do
● Border Operations Management: Oversee and optimize daily customs operations across all northern border points of entry, ensuring efficient customs clearance processes with a primary focus on Nuevo Laredo as the high-volume port of entry.
● Warehouse coordination: Work closely with warehouse leadership teams to ensure seamless communication and drive consistent operations between the warehousing and customs functions.
● Operational Excellence: Monitor day-to-day operational systems, cross-border workflows,



and customs brokerage performance, recommending and implementing solutions for continuous improvement.
● Customer Support & Retention: Oversee customer onboarding, support, and retention processes related to cross-border logistics, enhancing service delivery to provide maximum transparency and reliability.
● Policy & Process Implementation: Create and implement new operational policies, standard operating procedures (SOPs), and internal compliance controls that improve cross-border service, reduce border dwell times, and generate efficiencies.
● Relationship Management: Build and maintain strong strategic relationships with customers, carriers, customs partners, Mexican customs authorities (ANAM/SAT), and port officials.
● Data-Driven Performance: Analyze and interpret key data metrics, compliance KPIs, and operational dashboards to evaluate employee and vendor performance, monitoring different departmental productivity

📌 Director of Mexico Northern Border Customs Operations (Nuevo Laredo)
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