A CAREER AT HARMAN

AS A TECHNOLOGY LEADER THAT IS RAPIDLY ON THE MOVE, HARMAN IS FILLED WITH PEOPLE
WHO ARE FOCUSED ON MAKING LIFE BETTER. INNOVATION, INCLUSIVITY AND TEAMWORK ARE
A PART OF OUR DNA. WHEN YOU ADD THAT TO THE CHALLENGES WE TAKE ON AND SOLVE
TOGETHER, YOU’LL DISCOVER THAT AT HARMAN YOU CAN GROW, MAKE A DIFFERENCE AND BE
PROUD OF THE WORK YOU DO EVERY DAY.

Introduction: A Career at HARMAN Corporate

We’re a general, multi-disciplinary team that’s putting the innovative power of
technology to work and transforming tomorrow. At HARMAN Corporate, you are
integral to our company’s award-winning success.

* Enrich your managerial and organizational talents – from finance, quality,
and supply chain to human resources, IT, sales, and strategy
* Augment your comprehensive skillset with expert training across
decision-making, change management, leadership, and business development
* Obtain 360-degree support throughout your career life cycle, from early-stage
to seasoned leader

About the Role





This is a IT Site Administrator Associate role reporting to the EUC Director for
the region. The role will involve the day-to-day on-site support of staff in
the Pecs office and occasional remote support for other locations.

What You Will Do

* Participate to develop governance structure and standards of EUS (End User
Support) delivery on the basis of business, and IT.
* Ensure desktop support internal processes and procedures are adhered to.
* Manage incidents/ service requests assigned to them till resolution/
execution.
* Handle end user escalation effectively and involve DSS lead accordingly.
* Route assign tickets to appropriate support group if necessary.
* Identifying and escalating high priority, high severity issues.
* Updating pending tickets with timely, precise and accurate updates.
* Following up with end users, if necessary, for closure of pending tickets.
* Following up with support groups, if necessary, for closure of pending
tickets.
* Creating and uplo

📌 Digital End User Services (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro