Customer Service Manager Mex & LSA Customer service manager leads our Customer Service department for Mexico & LSA. One of the main goals is, provide outstanding customer service to our customers across the region by developing effective customer service procedures, follow the bio-rad standard process and setting customer satisfaction goals. To qualify for the role, the idóneo candidate should have; proven experience performing a customer service leadership position, excellent knowledge of the latest industry trends, techniques and imports. In addition, being an excellent communicator (written and verbal), demonstrate strong leadership and interpersonal skills. Responsibilities - Supervise the customer service department day-to-day operations for Mexico & LSA. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Effective communication with other areas across company like Supply Chain, Imports, Planing,



Marketing, Sales, Finance and Distirbution Center. - Maintain accurate records and document all the customer service activities and discussions. - Assess service statistics and prepare detailed reports on the findings. - Hire and train new customer service agents. - Manage the customer service approved budget. - Stay informed on the latest SOP and methods that Ccmpany launches. Qualifications: - Bachelor's degree in business Administration, or relevant field. - 3 years of proven experience in a customer service leadership position. - Proficiency in Microsoft Office and customer service software, SAP, CRM. - Outstanding written and verbal communication skills in Spanish & English. - Good understanding of management practices and techniques. - Excellent leadership and interpersonal skills. Compensation: Market compatible compensation. Who We Are: For 70 years, Bio-Rad has focused on advancing th

📌 Customer Service Manager México
🏢 Bio-Rad LAM
📍 México