We are seeking a highly skilled and detail oriented Project Manager to lead cross-functional projects, optimize legal operations and ensure peak performance across our case management, intake and compliance processes. This idóneo candidate will bring a strong background in process improvement and project management.
Key Responsibilities
Data Analysis and Reporting
Collect, analyze and interpret operational data from systems including productivity tools and performance metrics.
Conduct in-depth analyses to detect trends, identify bottlenecks and pinpoint areas for improvement.
Develop, maintain and automate dashboards and reports to track KPI’s and business performance.
Present actionable insights and recommendations to senior management.
Process Documentation, Improvement and Implementation
Document existing workflows and procedures in clear, standardized formats.
Identify and prioritize high impact process optimization opportunities.
Collaborate with cross-functional teams to design, implement and monitor improvements
Conduct training sessions to ensure smooth adoption of new processes.
Lead regular calibration meetings to evaluate process effectiveness and make adjustments.
Compliance Monitoring
Develop and maintain auditing parameters to ensure compliance with policies and regulations
Conduct audits, identify non compliance issues, and recommend corrective actions
Maintain detailed audit logs, corrective action plans and compliance reports
Project Management
Lead at least one major process improvement project per quarter from planning to evaluation.
Define project scope, objectives, timelines and deliverables
Coordinate tasks and communication across all involved teams
Monitor progress and adapt strategies as needed to meet deadlines
Reporting and Communication
Prepare weekly and monthly reports on operational performance. Key findings and trends
Use visual storytelling and clear narrative to communicate complex data
Collaboration and Stakeholder Engagement
Partner with different departments to share insights, gather feedback and implement solutions
Promote a culture of continuous improvement across the organization
Bonus Audit and KPI Monitoring
Audit bonus calculations for accuracy against established criteria
Track KPIs for data analysis, compliance, reporting and project delivery
Identify discrepancies and recommend solutions to leadership.
Qualifications and Experience
Bachelor’s degree in Computer Science, Business or related field
Certified Lean six sigma Green or Black Belt (an advantage)
3+ years in legal operations, process improvement or related fields
Proven track record in reporting and cross functional project management
An impressive portfolio of projects initiated and implements, demonstrating measurable business impact
2+ years of hands-on experience in legal CRM/case management systems.
Strong technical proficiency in integration, automation tools and workflow optimization
Excellent communication skills with the ability to explain technical concepts to non-technical staff.