Required Travel :No Travel nManagerial - No nLocation: :Mexico-Guadalajara (AM) nn## Who are we?nnAmdocs helps the worldu2019s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains u2013delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ General Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.comnnAt Amdocs, our mission is to empower our employees to u0027Live Amazing, Do Amazingu0027 every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.nn## In one sentencennResponsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis,



troubleshooting and reproduction. Good in scripting and automation.nn## What will your job look like?nn * You will support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scriptsn * You will work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issuesn * You will deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3rd party vendorsn * You will support production systems for critical customers 24/7 in weekly shifts (on-call duty)n * You will do automation of test scripts and assist in validating of scenariosn * You will investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.n * You will be part of a talented team,



working on challenging projectsn * You will have the opportunity to learn the Telco industryu0027s most recent trendsn * You will be challenged to develop non-standard solutions for continuously evolving environments and standards n * You will have the opportunity for personal growthnnnn## All you need is...nn * Bacheloru0027s degree in Science/IT/Computing or equivalent and n * Awareness of programming concepts and ability to write software code in at least one programming language.nnnnMust Havenn * Bacheloru0027s degree in Computer Science or related fieldn * 8+ yearsu0027 experience as a Network engineer.n * 6+ yearsu0027 experience with Python or Bash scripting.n * 6+ yearsu0027 experience Linux System troubleshooting.n * Deep understanding of Network conceptsn * Understanding of network protocolsn * Analytical thinkingnnnnNice to have / Preferred experiencenn * SS7, Diameter and HTTP server.n * Network Troubleshooting.n * Experience on Intelligent Routing Controller, Load balancern * Customer-facing experience n * Generative AIn * SLEE technology knowledge n * Application Server maintenance and troubleshooting experience nnnn## Why you will love this job:nn * Go beyond dayu2011tou2011day network support by taking an active role, sharing your expertise.n * Collaborate across functions and geographies, building strong, trusted relationships with customers.n * Be part of a culture that values respectful collaboration, professionalism, confidence, and curiosity.n * Take pride in delivering excellence u2014both in solving complex technical challenges and in how we support one another every day. nWe provide stellar benefits from health to dental to vacations without limits and parental leave! nnnn#LI-SR1 n#LI-HybridnnAmdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforcen

📌 Support Network Engineer (LINUX - Python Scripting) (Pachuca de Soto)
🏢 Amdocs
📍 Pachuca de Soto