At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. If you're ready to leave your footprint on global commerce, join us.

Troubleshoot client issues and open Jira tickets to report errors to relevant teams Advise clients on billing and reconciliation issues, collaborating with relevant departments Support clients and partners with general inquiries related to payment processing 2-3 years of experience in a customer support role, preferably within the payments or financial technology industry Strong understanding of payment processing concepts, including local payment methods (LPM's) Exceptional written and verbal communication skills in English Proficiency in using support ticketing systems (Zendesk, Freshdesk) Ability to work as a team as part of a general, cross-functional team Plus Bachelor's degree in a related field (e.g., Information Technology, Business Administration)



What's in it for you? Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 10-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year We offer a 7,000 MXN annual budget to support your professional growth—because investing in your development benefits us all.

In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role. various insurances including major and minor health insurance (including dental insurance) + life insurance and travel insurance. We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more Our office In the building you'll find space enough for meetings with your team, private spaces for confidential calls, a nice terrace, open coffee bar and other amenities. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy -

📌 Analyste Support Clients / Technical Customer Support Analyst (Cuernavaca)
🏢 Ppro
📍 Cuernavaca