ADP is hiring a GlobalView Application Support Consultant

Job Responsibilities:

- Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.

- Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex

- Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.

- Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.

- Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required

- Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.





- Identify, manage and test SAP Note application as an Advanced Correction.

- Create and send Customer messages to SAP to request support and corrections

- Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.

- Provide mentoring support and guidance to other consultants on areas of expertise

- Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.

- Performs other related duties as assigned.

Technology Specific Job Requirements:

- SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration

- Excellent Understanding of Payroll Processing Methodology

- Understanding of Employee Self Service/Portal.

Experience :

- 3-5 Years of Directly Related Experience.

📌 Application Support Consultant (México)
🏢 Adp
📍 México