At Cloudbeds, we're not just building software, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.

And we do it with a completely remote team. Imagine working alongside general innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you! This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Remote Working shifts: Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers Gathering property details and website requirements then organizing the information for the website designer's reference Proactively communicating with customers and providing timely updates on the project progress Managing multiple account timelines, completing of requirements,



and communicating priorities with the website designers to meet deadlines agreed with the customer Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements Assisting website designers in onboarding customers: Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers Using tools (AI) to create visual elements or content that are in line with our customers' branding Proofread content and correct errors Creative, has a keen eye for design, and high attention to detail Open to general changes, improvements, and process updates Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred Experience with Adobe Photoshop or Canva preferred Experience with using AI for text content creation Fluent English Fluent Spanish Excellent internet/wifi connection From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. Learn more online at cloudbeds.Best All-In-One Hotel Management System | HotelTechAwards (2025) Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culutre of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team!

Cloudbeds is committed to the full inclusion of all qualified individuals. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

📌 Associate Website Designer (Playa del Carmen)
🏢 Cloudbeds
📍 Playa del Carmen