Work From Home | Monterrey, Nuevo León Residents Only

Location: Remote – Monterrey Metropolitan Area, Actual León

Job Type: Full-Time | 40 Hours per Week

Schedule: Monday–Friday | Weekends Off

Monthly Salary: MX$17,341.24–MX$18,307.21 before taxes

Language: Advanced English & Spanish Required

Build Your Career From Home With Cover Desk Mexico

Are you a bilingual professional in Monterrey, Nuevo León looking for a stable, full-time work-from-home opportunity where you can use your English every day?

Cover Desk Mexico is hiring talented professionals to support U.S.-based insurance agencies as Bilingual Customer Service Representatives / Virtual Assistants.

In this role, you’ll become an extension of a U.S. insurance agency team, helping customers, supporting daily operations, and developing valuable experience within the U.S. insurance industry.

This is a 100% work-from-home position; however, candidates MUST currently reside in the Monterrey metropolitan area.

Why Join Cover Desk Mexico?

We want our team members to have the tools, training, and support they need to succeed from home.

You’ll receive

- Full-time employment — 40 hours per week
- Monday–Friday schedule — weekends off
- Competitive monthly salary of MX$17,341.24–MX$18,307.21 before taxes
- Bonus eligibility
- Monthly Internet & Electricity Work-From-Home Allowance
- One-time ergonomic chair benefit
- Paid training
- Company-issued computer and required equipment
- Vacation days
- 8 U.S. holidays
- Vacation premium
- Aguinaldo
- Full benefits in accordance with Mexican Labor Law
- Professional experience working directly with U.S.-based insurance agencies
- Opportunities to strengthen your English, customer service, administrative, and insurance-industry skills

What You’ll Do As a Bilingual Customer Service Representative / Virtual Assistant, you will provide customer service and administrative support to a U.S.-based insurance agency.

Depending on your assigned agency and responsibilities, your work may include:

- Answering inbound calls from U.S. insurance customers
- Providing friendly, professional customer service in English




- Assisting customers with general service requests and basic policy-related questions
- Routing or transferring customers to licensed insurance agents when appropriate
- Completing administrative and back-office tasks
- Updating customer information and documentation
- Working across multiple insurance systems, applications, and communication tools
- Following established agency procedures and workflows
- Communicating professionally with U.S.-based clients and team members
- Maintaining accuracy, confidentiality, and excellent customer service standards
- Enjoys helping customers and solving problems
- Thrives in a fast-paced environment

Insurance experience is a plus, but it is not required for every position. Paid training is provided. Who Will Be Successful in This Role?

We’re looking for professionals who are dependable, motivated, and comfortable working independently from home while remaining connected to a team.

You may be a great fit if you:

- Communicate confidently and professionally in English and Spanish
- Enjoy helping customers and solving problems
- Are comfortable speaking with U.S.-based customers by phone
- Have strong written communication skills
- Are organized and detail-oriented
- Can manage multiple systems and tasks throughout the day
- Learn new technology and processes quickly
- Are dependable and accountable while working remotely
- Work well independently and as part of a team
- Bring a positive, professional attitude to work every day

Minimum Requirements To be considered, candidates must meet the following requirements:
- Bachelor’s degree — REQUIRED
- Minimum 3 years of professional work experience
- Previous experience in customer service, BPO/contact center, administrative support, or insurance preferred
- Advanced English communication skills — spoken and written
- Fluent Spanish




- Must currently reside in the Monterrey Metropolitan Area, Nuevo León
- Stable high-speed home internet of at least 50 Mbps
- Reliable electricity
- Personal mobile phone
- Private, quiet, and professional workspace at home
- Ability to work effectively with company-issued computer equipment
- Backup internet/hotspot connection required
- Availability to begin employment promptly

Important Location Requirement This position is remote, but it is NOT open throughout Mexico.

Applicants must currently live in Monterrey or the surrounding Monterrey metropolitan area, Nuevo León.

Candidates outside the Monterrey metropolitan area will not be considered for this position.

Languages

English: Required — Advanced/Professional proficiency

Spanish: Required — Fluent

Ready for Your Next Career Opportunity?

If you’re looking for more than just a work-from-home job — and want an opportunity to build professional experience supporting U.S. businesses while developing valuable insurance-industry skills — we’d like to meet you.

Apply today and grow your career with Cover Desk Mexico.

Job Type: Full-time

Pay: $17,350.00 - $17,860.00 per month

Application Question(s)

- Are you currently a dual citizen of the United States and Mexico?
- Do you currently have an active and valid U.S. Social Security Number?
- Do you currently live in the Monterrey Metropolitan Area, Nuevo León? If yes, please indicate your municipality.
- Do you have at least 3 years of professional work experience?
- How would you rate your English proficiency: Intermediate, Upper-Intermediate, Advanced, or Fluent/Bilingual?
- Do you have at least 50 Mbps high-speed internet at home?
- Briefly describe your experience in insurance, customer service, BPO/contact centers, or administrative support.
- Please provide your availability for an interview Monday–Friday between 9:00 a.m. and 4:00 p.m. Monterrey time.
- Were you referred by a current Cover Desk employee? If yes, please provide their name.
- Please provide your mobile/WhatsApp number.

Education:
- Bachelor's (Preferred)

Work Location: Remote

📌 Bilingual Customer Experience Specialist & Virtual Assistant (Monterrey)
🏢 Cover Desk Mexico
📍 Monterrey