Healthcare / Healthtech Work Arrangement Remote Job Type Full-time Work Schedule Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), Honduras (Dominican Republic), San Juan (Puerto Rico) About the Company Our client is a fast-growing virtual healthcare organization focused on improving access to care through high-touch, patient-centered experiences. The company operates fully remotely and serves families across the United States through technology-enabled healthcare services.

The Bilingual Phone

Representative (English + Spanish) plays a critical role in the patient onboarding journey by serving as the first point of human contact for prospective patients and families. The ideal candidate is confident on the phone, resilient in handling objections, and comfortable explaining billing and insurance details. Your work will help increase appointment bookings, reduce drop-off during onboarding, and ensure families clearly understand next steps, billing, and insurance coverage.

Guide families through the full onboarding process Address questions, objections, or concerns in real time Ensure completion of post-call tasks such as consent forms and document uploads Billing & Insurance Communication – 20% Clearly explain billing structures and insurance coverage Set accurate expectations around payments and timelines Handle sensitive financial and healthcare conversations with confidence and empathy CRM & Workflow Execution – 15% Log all activities, call outcomes,



and follow-ups in the CRM Track conversion progress and scheduling metrics Work independently to meet call and booking targets Cross-Functional Feedback – 5% Bilingual fluency in English and Spanish (verbal and conversational) 1–3 years of experience in phone-based sales, telemarketing, or outbound calling roles Strong verbal communication and interpersonal skills Ability to explain complex information clearly and calmly Comfort handling objections, rejection, and difficult conversations Experience using CRM or sales tools High level of professionalism, empathy, and accountability Nice-to-Haves (Preferred) Prior experience in healthcare, medical services, or patient coordination Experience with telephony or customer support platforms Background in remote or fast-paced startup environments Interest in leadership or helping scale new operational functions CRM or sales software Email tools SMS or messaging platforms Nice-to-Haves (Preferred) Zendesk or similar customer support tools Telephony or call management systems Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Ongoing access to resources for professional growth General Networking: If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

📌 Bilingual Phone Representative (English + Spanish) (Cuauhtémoc)
🏢 Pearl
📍 Cuauhtémoc