Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). Finally, our Client is part of one the largest Insurance Groups in the world. This position will leverage technical expertise to deliver effective training, and will plan and executes training and educational programs, including gathering and preparing all materials.

The Internal

Trainer will contribute to analyzing, designing, developing, delivering and evaluating learning and performance improvement solutions to close performance gaps. This role will also be responsible for business results generated through learning and performance improvement solutions and tools. Responsible for the oversight of trainees for the duration of training sessions.

Provides feedback to trainees and their Supervisors. Takes ownership of the training delivery which includes class set up/tear down and prompt clear communication with support required to ensure consistent and positive learner experience. Works closely with representatives from the business and other appropriate parties to coordinate the training schedule and all guest speakers/support resources.

Leads





Meetings on class results and employee performance with business leaders (includes reporting on performance metrics, behavior observations, and recommendations) Cross Functional Collaboration Serves as a subject matter expert to support the creation and maintain relevancy of curriculum. Contributes on project teams in designing learning to share knowledge and provide creative ideas. Collaborates on program enhancements and leads projects for improved learning solutions.

Conducts evaluations to analyze training activities, outcomes and make recommendations for improvement. Bachelor's degree preferred in business, education, or related field. 2+ years experience of Learning & Development (L and D)/training, or equivalent technical expertise related to Learning and Development.

Experience in training facilitation 1+ year of contact center experience Bilingual proficiency in English and Spanish required Experience in insurance or related field preferred Competitive salary and annual performance-based bonus 2.

Private Health

Insurance 5.

Training & Development Note: Benefits differ based on employee level.

📌 Bilingual Trainer - Call Center (Azcapotzalco)
🏢 Capgemini
📍 Azcapotzalco