Work From Home | Monterrey, Actual León

Cover Desk Mexico is hiring bilingual professionals who are dual U.S./Mexico citizens and currently live in the Monterrey Metropolitan Area.

This is a full-time, 100% work-from-home position supporting U.S.-based insurance agencies.

Position Details

Location: Remote – Monterrey Metropolitan Area only

Schedule: Monday–Friday | 40 hours per week | Weekends off

Monthly Pay: MX$17,341.24–MX$18,307.21 before taxes

Languages: Advanced English and Spanish

Minimum Requirements To be considered, candidates must:

- Be a dual U.S./Mexico citizen
- Have an active and valid U.S. Social Security Number
- Currently live in the Monterrey Metropolitan Area, Nuevo León
- Have a Bachelor’s degree
- Have at least 3 years of professional work experience
- Speak and write English at an advanced professional level
- Have stable home internet of at least 50 Mbps
- Have reliable electricity, a personal mobile phone, and a private home workspace
- Be comfortable communicating with U.S.-based clients and customers

Experience in insurance, customer service, BPO/contact centers, or administrative support is preferred.

What You’ll Do

As a Bilingual Virtual Assistant, you will support a U.S.-based insurance agency with customer service and administrative tasks, including:

- Answering inbound customer calls
- Assisting with general customer service requests
- Transferring calls to licensed insurance agents when needed
- Updating customer information and documentation
- Completing administrative and back-office tasks
- Working in multiple systems and applications
- Communicating with U.S.-based clients and team members

Paid training is provided.





What We Provide

- 100% work-from-home position
- Monday–Friday schedule
- Weekends off
- Competitive monthly salary
- Bonus eligibility
- Monthly Internet & Electricity Work-From-Home Allowance
- One-time ergonomic chair benefit
- Paid training
- Company-issued computer and equipment
- Vacation days
- 8 U.S. holidays
- Vacation premium
- Aguinaldo
- Benefits in accordance with Mexican Labor Law

Ready to Apply? If you are a bilingual U.S./Mexico dual citizen living in Monterrey and are interested in supporting U.S.-based insurance agencies from home, we would love to hear from you.

Apply today to join Cover Desk Mexico.

Job Types: Full-time, Permanent

Pay: $17,350.00 - $17,860.00 per month

Application Question(s)

- Are you currently a dual citizen of the United States and Mexico?
- Do you currently have an active and valid U.S. Social Security Number?
- Do you currently live in the Monterrey Metropolitan Area, Nuevo León? If yes, please indicate your municipality.
- Do you have at least 3 years of professional work experience?
- How would you rate your English proficiency: Intermediate, Upper-Intermediate, Advanced, or Fluent/Bilingual?
- Do you have at least 50 Mbps high-speed internet at home?
- Briefly describe your experience in insurance, customer service, BPO/contact centers, or administrative support.
- Please provide your availability for an interview Monday–Friday between 9:00 a.m. and 4:00 p.m. Monterrey time.
- Please provide your mobile/WhatsApp number.
- Were you referred by a current Cover Desk employee? If yes, please provide their name.

Education:
- Bachelor's (Preferred)

Work Location: Remote

📌 Bilingual Virtual Assistant – U.S./Mexico Dual Citizen | WFH Monterrey (México)
🏢 Cover Desk Mexico
📍 México