Call Center Manager — Remote | $8–$20 USD/Hour

Prairie Pro Exteriors is hiring a full-time Call Center Manager in Mexico to manage a team of 9 outbound appointment setters.

Our team contacts U.S. homeowners to schedule qualified HVAC replacement appointments.

Schedule

Monday–Friday, 9:00 AM–6:00 PM Central Time

Includes a 30-minute lunch and two 15-minute breaks.

Pay

$8–$20 USD per hour

Starting pay is $8/hour with the ability to increase up to $20/hour based on the team's performance and qualified appointments completed.

Responsibilities

Manage and motivate 4 outbound callers

Track daily calls and appointments

Coach reps and review calls

Improve appointment quality and show rates

Make sure the team follows the script and process

Keep the team on schedule and productive

Report daily results to management

Requirements

Strong English

Previous call center management or team-lead experience

Experience with outbound calling or appointment setting





Strong leadership and communication skills

Comfortable managing employees by performance metrics

Reliable computer and internet connection

Experience in Roofing, home improvement, or U.S.-based call centers is a plus.

What We Offer

Full-time remote position

Monday–Friday schedule

Performance-based raises

Clear path from $8/hour up to $20/hour

Established team of 9 callers to manage

Apply with your resume and a short summary of your call center management experience.

Job Type: Full-time

Pay: $21,744.33 - $54,285.83 per month

Application Question(s)

- Do you own your own computer?
- Do you have stable home internet?
- Do you have experience managing an outbound call center?
- Are you fluent in English?
- Do you have a resume in English?

Work Location: Remote

📌 Call Center Manager (México)
🏢 Prairie Pro General Contracting
📍 México