Position: Client Success Manager - Cold Email & Lead Generation

Type: Full-Time Remote | Working Hours: Adaptable with U.S. client meetings

Location: Colombia, Mexico, Brazil

About This Opportunity:

Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.

What You'll Do:

- Serve as primary point of contact for 20-30 active cold email and lead generation clients
- Lead regular client check-ins, manage expectations, and handle ongoing campaign requests
- Diagnose and resolve underperforming cold email campaigns to improve results
- Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy
- Quality-check campaigns before launch to ensure readiness and performance standards
- Proactively identify risks early and prevent client churn through excellent relationship management
- Build and refine delivery documentation, playbooks, and processes as the business scales
- Track client health metrics, SLAs, and delivery standards for continuous improvement
- Collaborate with development team on technical issues and outreach team on execution
- Report on client health, campaign performance, and delivery metrics to leadership

What You Bring:

- Experience in client delivery, account management, or operations within growing companies
- Background in cold email agencies, lead generation, or similar high-velocity environments




- Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement
- Ability to personally write copy and troubleshoot campaigns when technical issues arise
- Strong problem-solving skills and comfort working with evolving systems and processes
- Technical understanding of APIs, automations, and data flows without heavy engineering support
- Daily practical use of AI tools for operational work and campaign optimization
- Excellent communication skills with ability to manage executive-level client relationships
- Experience operating in startup environments with high ownership and fluid responsibilities
- Strong focus on execution, measurable impact, and results-driven outcomes

Key Success Metrics:

- Client retention rates and churn reduction across portfolio
- Campaign performance improvements and deliverability optimization results
- Client satisfaction scores and relationship health maintenance
- Delivery consistency and SLA adherence across all client accounts
- Overall impact on client results and business growth

Why You'll Love This Role:

- Own complete client relationships with direct impact on business success
- Work with cutting-edge cold email and lead generation technologies
- High autonomy and ownership in fast-growing startup environment
- Direct collaboration with founders and leadership team
- Remote flexibility with established client success processes

Ready to drive client success? Apply now with your account management experience examples.

#ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #Colombia

📌 Client Success Manager (Santa Cruz de Rosales)
🏢 Pavago
📍 Santa Cruz de Rosales