Descripción de la empresa "we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. Is punctual and can be relied on for planning purposes. Provides relevant and timely information to co-workers, customers and service providers.

Culture

Exhibits and promotes the company's 10 cultural attributes: Personal Growth and Development Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.

Monitors exception reports for quick data integrity resolution. Ensure accurate and timely client billing.



Ensure accurate and timely data entry into our operating system. Interact with our customers in arranging their international shipments, meeting customer service standards.

This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Meets company standards of 52 hours training per year per employee. Attend training classes when required.

Complete mandatory training when required. Adhere to the company's 10 cultural attributes: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word, PowerPoint) Fluent in English Behaviours: Positive and willing to help attitude Adhere to the company's 10 cultural attributes: TRAINING AND QUALIFICATIONS: Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership training Education and Experience: 6 months to 1 year related experience and/or training; Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Confiable de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Features above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

📌 Customer Care Specialist - Billing (Xochimilco)
🏢 Expeditors
📍 Xochimilco